Switching from an Annual Survey to Quarterly Pulses
Agrovista is a leading supplier of agronomy advice, seed, crop protection products and precision farming services, with 300 employees.
Going through a period of change, Agrovista found that its traditional annual employee engagement survey was no longer keeping up with its needs.
Discover how we helped Agrovista embed quarterly pulse surveys, enabling it to track its culture and get timely feedback on new initiatives.
15% Improvement in Customer Satisfaction
Home Instead Senior Care provides the highest-quality care for thousands of older people in the comfort of their own homes. Its vision is to become the UK’s most admired care company through changing the face of ageing.
Growing to 190 offices in the UK and over 1,000 worldwide, Home Instead’s key challenges were retention of its CAREGivers and ensuring a consistently excellent client experience.
Find out how we’ve helped Home Instead Senior Care to improve CAREGiver engagement, which have helped improve its levels of client satisfaction by 15%.
Employee Retention Up 20%
Since its launch in 2008, First Utility (now Shell Energy) has helped its 850,000 customers save an estimated £500 million through lower energy bills. Its 1,200 strong workforce are based in the UK, Poland and Germany.
During this period of rapid growth and with large numbers of call centre staff, a key challenge was employee turnover.
See how we helped Shell Energy improve employee retention by 20%.