A year after its first insights, LKQ Euro Car Parts re-ran its annual engagement survey.
“The night before the results came in, I felt like an expectant parent all over again,” says Donna. “Please let us see the right results, because if after all of that work we don’t move the needle, I’m in the wrong job!”
Donna needn’t have worried. Having so conscientiously analysed initial findings a year before – and then making significant changes throughout the organisation – the results were outstanding.
Company-wide, there was improvement in every single engagement category.
As well as response rate increasing to 88% and the organisation’s overall engagement score climbing to 73, the metric previously identified as the most important – whether people thought the company would do anything about the results – had leapt from 45% in year one to 60%.
Donna adds: “That was the one I went to first. We’ve still got a long way to go – we’re facing our difficult second album – but people now trust we’ll do something.”
In addition, 93% of people said they’re clear of what’s expected of them in their job, 92% understand how their work contributes to the success of the business, and 88% said their team always puts the customer first – vindicating the introduction of the new colleague promise.
The organisation also achieved notable improvements in results for statements including, “I’m proud to work for the business” (69% agreed in the first survey, 76% agreed the following year), “I’d recommend the business as a great place to work” (57% to 66%), “I see myself working here in 12 months, even if a comparable job was available elsewhere” (63% to 67%), and “I’m motivated to do my best work” (78% to 82%).
Now, Donna and her team are focused on ensuring all line managers across all branches are empowered to improve engagement and support organisational change.
“Line managers are the ones that will really make the biggest difference and that can have the biggest impact on engagement,” says Donna. “We want to give them the skills, the tools and the confidence to be the best leaders they can be.”
To hear more of Donna’s story, and how LKQ Euro Car Parts achieved such an incredible transformation in its first year with WorkBuzz, you can rewatch her session from our recent WorkBuzz Live! event here or above.