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Employee Feedback Loop

The fastest way for leaders to hear their frontline people

Ask. Hear. Acknowledge. Act.
 

Get the full picture in hours, not weeks. Open a new frontier in employee listening with WorkBuzz Dialogue.

Dialogue product screenshots

What is Dialogue?

Dialogue is an inclusive, engaging and rapid employee feedback loop connecting leaders directly to their workforce at the speed decisions need to be made. Employees respond to a leader’s question by video, voice note or text, while AI distils their collective insight within hours. The best ideas surface, the real truth emerges, and better decisions get made.

A woman watching a loop

What our customers say...

Nationwide logo

"This is the future and the way forward. Dialogue provides a unique ability to drive continuous improvement - it’s a no-brainer.”

Gary Matthews, Branch Network Director, Nationwide

San Carlo logo

“Dialogue gives us a way to hear directly from our restaurants in a way we never could before. The feedback feels real, personal and immediate, and it helps us make better decisions faster.”

Marcello Distefano, CEO, San Carlo

Transform your ability to listen. And your colleagues’ ability to be heard

Organisations including leading global brands found Dialogue outperformed existing employee listening tools on speed, accessibility and quality of insight.

3X

Deeper Insight 

10X

Faster responses 

<24hr 

Feedback cycle 

Your colleagues already have the answers. The challenge is reaching them quickly and at scale.

 

Leaders are becoming disconnected from the people closest to the work - those who see the friction, the missed opportunities and the customer failures every day - and the gap is costly. Brilliant ideas go unheard, course corrections arrive too late, and employees stop sharing feedback when they see no visible response. Colleagues on the frontline and the shopfloor are ready with answers. The problem is leaders don’t have the time or tools to talk to them all. Until now.

Dialogue first screen image

Feedback happens faster

A person watching a loop on their phone

Launching a Loop

Leaders launch a Loop in under 5 minutes, recording a focused question by video and requesting feedback from 20 to 20,000 people.

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Gather responses in the moment

Colleagues send a response by video, voice or text from anywhere, unfiltered, in their own language.

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Radically fast feedback

Dialogue’s AI rapidly distils volumes of qualitative data into a clear, concise summary as soon as the 'Loop' is closed.

A woman looking at Dialogue feedback

Trigger action

Frontline ideas become opportunities for change as Dialogue offers insight summaries alongside colleagues’ contributions.

A man watching a loop

Close the Loop

Leaders respond with a second short video summarising what they heard and what they'll do next.

A phone on a desk showing dialogue feedback

Listening becomes habit

A Loop can be completed in under 90 minutes. So easy to use that leaders make it an ever-present element of their decision-making.

Find out how Nationwide are using Dialogue

Nationwide use Dialogue to capture real-time frontline feedback across 4,000 colleagues and turn it into visible, fast action at scale.

  • Captured video, voice and text feedback from 600+ branches and packaged themes using AI.
  • Closed the Loop within 70 minutes, with a leadership video outlining three immediate actions and longer-term commitments.
  • Demonstrated not just that leadership was listening, but that they had heard and acted.
  • Enabled faster, more actionable insight across a large, distributed network.

Key Features

Loop it!

At the very core of Dialogue. A simple, complete and rapid question-to-action feedback cycle. From start to finish in hours, not weeks.

Direct leadership messaging

Leaders show their face, their energy, and ask a direct question, supporting trust and visibility.

Distance-agnostic

Wherever your people are, whatever the number of locations, Dialogue gives every colleague a voice.

Inclusive access for all

Video, voice or text - all personal preferences and workplace cultures catered for, in multiple languages.

Real-time sentiment & theme analysis

WorkBuzz AI analyses contributions immediately, maintaining momentum and energy around the topic.

Theme clustering

Contributions distilled into distinct messages – spend less time understanding the output.

Dashboards & reporting

More detailed analysis for larger volume contributions – for deeper assessment and sharing with colleagues.

Why Dialogue? 

#1

Walk the floor at scale

Reduce blind spots and enable quick course correction.
#2

Change and transformation

Hear how change is landing, directly from the people it affects.
#3

Leadership visibility

Consistent, credible communication that builds trust.
#4

Accelerate culture change

Open communication loops and offer the freedom to contribute.

#5

Tap into innovation

Uncover the collective ideas of your workforce before they get lost.
#6

Create employee engagement

Employee engagement becomes the consequence of colleagues being heard on the issues that affect them, the business and your customers.

Nationwide: Improving Customer Experience Through 10× Faster Frontline Insight

Nationwide is accelerating operational change and improving customer outcomes across their branch network with WorkBuzz Dialogue.

Nationwide Dialogue case study

Book your Dialogue demo today

What would you ask your workforce tomorrow?

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