Build a culture that works for all your people
Attracting and retaining properly qualified care workers is a major obstacle, and the talent pool has significantly declined over the past few years with an estimated 480,000 more posts needing to be filled by 2035 in the social care sector alone.
WorkBuzz helps address these challenges and more – using accessible surveys and regular employee listening to drive engagement.
We know the health and social care industry
How Home Instead improved its employee experience and customer satisfaction by 15%
Following the introduction of regular employee listening with WorkBuzz, Home Instead achieved:
✅ A recored number of QCQ Outstanding ratings
✅ Response rate increased by 35%
✅ Customer satisfaction increased by 15%
The importance of employee listening 👂
A perfect storm created by Covid-19, The Great Resignation, Brexit, IR35, skills shortages, an ageing workforce, and the cost-of-living crisis has seen the number of employees in health and social care consistently fall over the past few years.
The ensuing war for talent will only be won by organisations that have a strong employee listening strategy. Running regular employee surveys and listening closely to your people gives you a true view of how your workforce feels – and provides the insights you need to assess and improve the drivers of employee engagement.
“The anonymous surveys give a great litmus test for businesses, assessing current employee and client satisfaction levels so they can create an action plan to address any areas where improvements can be made.”
Becky Dymond, Business Performance Manager, Right at Home
{FREE eBook} Employee engagement in health and social care 📖
In this eBook, you’ll learn how to go about fixing the health and social care sector’s unique people challenges, how to effectively reach and engage your frontline carers, and a few ideas for how to improve employee engagement at your organisation.
Contents includes:
✅ 3 key people challenges in health and social care – and how to fix them
✅ How to reach and engage deskless workers in health and social care
✅ What you need to know to better connect with your employees
✅ How to improve the employee experience for care workers
✅ How Home Instead improved its employee experience and customer satisfaction by 15%
