Overcoming the staffing crisis
WorkBuzz and Neil Eastwood have teamed up to share our latest research and best practices to help you.
WorkBuzz impacting engagement in the Care Sector
How Home Instead improved its employee experience and customer satisfaction by 15%…
- Record number of CQC Outstanding ratings
- Response rate increased by 35%
- Customer satisfaction increased by 15%
Against a backdrop of high attrition in the care sector, Home Instead sought to improve employee engagement and employee retention, whilst ensuring every client had a great experience.
Home Instead first introduced an employee engagement survey in 2010, but only a third of its CAREGivers, most of whom don’t have work email, participated. It wanted to re-launch its engagement strategy and partnered with WorkBuzz… Read Home Instead’s Story.