Organisations have spent decades measuring employee engagement — but measurement alone has never been enough.
In this panel discussion, we are joined by three experts to explore what it really means to listen to your people in today's complex, fast-moving workplaces: why the old model is broken, what leaders are not hearing, and how the combination of human connection and AI is making it possible to move from data collection to meaningful action at scale.
The conversation covers the hidden costs of leadership blind spots, why walking the floor still matters — and how to do it across thousands of locations — the difference between survey fatigue and response fatigue, and why the organisations that will thrive are those that treat listening not as a programme, but as a habit embedded in the everyday flow of work.
This is the future of employee listening! Get in touch to let us know what you think…
The future of employee listening: Moving from measuring engagement to creating it in the modern workforce
Organisations have spent decades measuring employee engagement — but measurement alone has never been enough.
Your Speakers:
David Fairhurst
Toluwa Hughes
Steven Frost
Camilla Clarke
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We'll explore why managers end up as the bottleneck, and what organisations need to put in place to genuinely support them. That means faster feedback loops, real accountability, and leaders who visibly role-model the behaviour they're asking managers to follow. We'll also give you an honest take on AI: where it genuinely helps managers get a faster read on their feedback and a clearer path to action - and where leaning on it too heavily creates a new kind of failure instead of fixing the old one.
Explore what it takes to make employee listening a genuine performance lever in 2026 & beyond.
Employee listening is one of the most powerful levers an organisation has, yet too many treat it as a tick-box exercise rather than a genuine performance driver.
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