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Exit surveys – A quick guide

Exit surveys are an opportunity for organisations to gain valuable insights from employees who are leaving the business. But why should you issue exit surveys? What should they uncover? And what happens if you don’t include them during the off-boarding process? Read on to find out!

What are exit surveys?

Exit surveys gather feedback from employees who are leaving your organisation. Exit surveys gain feedback on:

  • Whether or not your employees would recommend your organisation as a great place to work
  • Why employees decided to leave your organisation
  • What the organisation could have done differently
  • What improvements could be made
  • Whether your employees felt valued

Why should you issue exit surveys?

Exit surveys provide valuable insights around the key employee engagement drivers at your organisation, and can be used to improve your recruitment and retention strategies


What are the other benefits of exit surveys?

Insights gained from exit surveys help reduce costly turnover, as well as increasing staff engagement and productivity.

Understanding what motivated one person to leave – and acting accordingly – could be the key to making sure someone else stays.


What happens if you don’t issue exit surveys?

If you’re not asking people they they’re leaving your organisation, you’re missing out on crucial information that could help improve retention.

Some reasons can be difficult to hear, but it’s only by understanding where your challenges lie that you can make the necessary changes to address them


How can you issue exit surveys?

Onboarding and exit surveys are available on our WorkBuzz Premium plan. You can quickly and easily issue customised onboarding and exit surveys – alongside your regular pulse and annual surveys – to both new starters and those exiting the business.

By having all your employee feedback from onboarding, engagement and exit surveys on one single platform, you’ll benefit from an improved and consistent experience for your employees. This will also simplify reporting and allow you to easily analyse data across different surveys – so you can spot any trends or areas of concern.

Read more about exit (and onboarding) surveys here.


Why lifecycle surveys matter



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What our customers say...

WorkBuzz have acted as indispensable partners in our ongoing ambition to make us truly an employer of choice and a fantastic place for all our colleagues to work!

Donna Fearnley
Group HR Director
LKQ Euro Car Parts

I was really excited by WorkBuzz's ability to provide a more tailored, bespoke service – they’re hugely flexible and don’t just shoehorn off-the-shelf solutions to their clients. Loraine Thomas, Director of People and Culture

Loraine Thomas
Director of People and Culture

The flexibility of the WorkBuzz platform and its valuable insights has allowed Arbuthnot to grasp what’s important to our employees and use this information to drive initiatives to improve the employee experience.

Catriona Mackay Miller
HR Business Partner
Arbuthnot Latham

The team at WorkBuzz have been first-class. We are delighted with the outcome of the survey, the format it is presented in and how we can identify areas that can make us even better as an employer.

Richard Chatten
Senior Business Development Manager
TaxAssist Group

WorkBuzz have been so supportive and flexible in helping us get our first survey set up. Our Exec team were delighted with how quickly we received the feedback and how simple and user-friendly the tool is.

Helen Gray
Head of HR
The Royal Pharmaceutical Society

WorkBuzz's ability to build trust with our workforce to get them to share open feedback by having a clear confidentiality promise has been critical.

Loraine Thomas
Director of People and Culture

WorkBuzz has been incredibly helpful throughout the transformation of our employee listening strategy.

Catriona Mackay Miller
HR Business Partner
Arbuthnot Latham

We have been very pleased with WorkBuzz. The past 12 months have been massively challenging and the insights we have gained have helped to inform key business and people decisions.

David Wilkinson
Human Resources Director
Premier Foods

Lots of HR tech companies talk a good game, but turn out to be much less flexible in practice. WorkBuzz are an exception in the employee experience space.

Neil Hayward
Former HR Director

By really understanding why people consider leaving the business and engaging with them after the survey to discuss changes to improve these drivers, we’ve been able to improve our retention by 20%.

John Wrighthouse
Chief People Officer
Shell Energy

WorkBuzz is a simple-to-use system that gives us confidential feedback from our colleagues. After completing nine surveys, we can now track trends and discuss meaningful results within the organisation.

Sally Hilton
HR Officer
Leeds & Yorkshire Housing Association

We've had some great feedback from our people about how easy the survey was and it's already generated lots of positive discussions about what's going well and what we can change.

Larry Grady
Chief Executive
Purley Park Trust

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