The experience economy has changed. Has your employee experience kept up?
Leisure & Hospitality organisations are built on moments — the welcome at reception, the energy of a busy event team, the calm confidence of a chef in service.
But behind those moments is a workforce under pressure.
WorkBuzz’s Future of Work research shows engagement is stagnating, wellbeing is under strain, and HR teams are shrinking — just as expectations from guests and employees continue to rise.
For deskless, dispersed and seasonal workforces, the challenge is even greater.
This insight guide shows how leading Leisure & Hospitality organisations are responding — with smarter listening, AI-powered clarity, and manager-led action.
What’s Inside the Guide
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The New Reality For Leisure & Hospitality Workers
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Why Traditional Engagement Approaches No Longer Work
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A New Model For Employee Experience In Leisure & Hospitality
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Why Employee Engagement Drives Guest Experience
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How Workbuzz Enables Fast, Lasting
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Change In Leisure & Hospitality
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Practical Actions You Can Take Now
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What Great Looks Like In 2026 For
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Leisure & Hospitality Businesses
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Workbuzz For Leisure & Hospitality
Why This Guide Matters Now
According to our 2026 research:
- Only 33% of organisations report improved engagement
- 60% cite unsustainable workloads as the top wellbeing barrier
- Where HR and leadership are misaligned, engagement improves in just 9% of organisations
- Effective communication drives +58 points higher confidence in leadership
For Leisure & Hospitality, where guest experience is directly shaped by frontline engagement, these trends are commercially critical.
When employees feel valued:
- Guest satisfaction rises
- Service consistency improves
- Absence and turnover drop
- Revenue opportunities increase
- Operational risk decreases
Employee experience is guest experience.
What Great Looks Like in 2026
The best-performing Leisure & Hospitality organisations:
✔ Listen continuously
✔ Empower line managers
✔ Use AI to remove complexity
✔ Communicate clearly and consistently
✔ Treat wellbeing as a business metric — not a campaign
They don’t overload HR.
They enable managers.
They act quickly.
About WorkBuzz
A faster, smarter way to understand your people, uncover what matters, and act with confidence.
Clarity Without Complexity
Insight you can act on instantly - Manager-ready summaries and guidance to take action faster. and feedback that leads somewhere.
Strategic by Design
From feedback to focused action.
Drive your people plan, inform exec decisions, and empower managers—all from one platform.
Flexible. Built for Change.
Insight in hours. Delivery your way.
Launch in days. Choose your level of service. Scale up or down as your needs evolve.
Human at the Core
You’re not a number - and your people aren’t either.
Every account is supported by real people who know your business and help you move fast.