We have announced today the launch of Dialogue, the first employee listening tool built for the pace at which modern organisations operate. While traditional listening and survey tools can take months to move from data collection to action, Dialogue delivers fast, unfiltered insight from frontline and shopfloor workers and closes the loop in less than 24 hours.
Dialogue gives leaders an inclusive, direct way to ask a focused question, hear honest, unfiltered contributions from across their workforce, and act on AI-analysed insight within hours. In under five minutes, a leader can launch a Dialogue 'loop', asking a vital question and instantly inviting feedback from 20 or 20,000 people.
The problem Dialogue solves
Our research shows that 77% of employees want leaders to be more visible and manage change more effectively, while only 51% feel their leaders understand the daily challenges they face. In complex frontline and multi-site organisations, leaders are easily disconnected from their colleagues because of the sheer scale of operations. As a result, they risk making decisions based on filtered, delayed or one-dimensional information, meaning course corrections arrive too late and the best ideas are buried.
Dialogue is built to ensure no signal from the frontline is missed.
How Dialogue works
Dialogue enables an easy and accessible two-way listening loop in four quick steps:
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Leaders ask a focused question through a short video.
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Employees respond in the way that suits them - video, voice note, or text.
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AI rapidly distils responses into sentiment, ideas and risks giving leaders an instant clear view of feedback from both individuals and the group as a whole
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Importantly, leaders then close the loop with another short video to their team, summarising the feedback and detailing next steps.
Steve Frost, CEO of WorkBuzz said:
"The people closest to the work know things that leaders don't. They see the friction, the inefficiency, the moments where customers are let down and the opportunities hiding in plain sight. Dialogue unlocks that intelligence. By giving frontline employees a fast, low-effort way to respond in their own words, leaders get unfiltered operational insight that’s not been sanitised through layers of management or lost in lengthy survey cycles. The result is faster problem solving, smarter decision making and a workforce that feels like a competitive asset."
closing the loop in 70 minutes
Nationwide, rated the UK’s best high street banking provider for customer satisfaction, was the first organisation to pilot Dialogue across its branch network and gave vital operational feedback into its development. Gary Matthews, Branch Network Director at Nationwide, oversaw the rollout across more than 600 branches and 4,000 colleagues:
“There's nothing quicker. Once you have 100+ outlets, branches or sites, it is really difficult to get nuanced feedback that can make a difference at pace, I'd say it's impossible. If you use Dialogue, it will give you actionable insight. You can take that action very, very quickly, and you can demonstrate you've not only listened, but you've heard.”
~ Gary Matthews, Branch Network Director, Nationwide
Nationwide’s Dialogue loops delivered measurable results, including 10 times faster speed-to-insight compared to existing listening processes, 21% higher participation than traditional feedback methods, and qualitative video responses that provided three times richer insight than text-based alternatives.
Hear from Nationwide about Dialogue:
Find out more
Dialogue is available now, complementing their employee listening suite. Organisations interested in finding out more or booking a demo can contact WorkBuzz at hello@workbuzz.com or visit workbuzz.com/dialogue.