Leisure & Hospitality
Service Starts with People: Why Engagement Is Hospitality’s Hidden Differentiator
The leisure and hospitality industry has always been powered by people. From frontline teams delivering guest experiences to managers juggling rota gaps, wellbeing, and performance, service quality lives or dies with employee engagement.
Leisure & Hospitality
5 People Strategies Every Leisure & Hospitality HR Leader Needs for 2026
Leisure and hospitality have always been powered by people. But heading into 2026, HR leaders across the sector are facing a perfect storm: rising customer expectations, relentless change, deskless and distributed workforces, and teams already stretched to capacity. While employee wellbeing and engagement remain top priorities, many organisations are struggling to make meaningful progress. In fact, only a third of organisations saw engagement improve last year, while others report stagnation...
Leisure & Hospitality
3 key people challenges in the leisure and hospitality industry – and how to fix them
The leisure and hospitality industry is a fast-paced, dynamic environment that requires employees to have both creative and professional skills. Unfortunately, this can lead to the emergence of various people challenges such as high turnover, lack of motivation, difficulty in training and more – indeed, a recent Gallup survey found that only 35% of employees in the leisure and hospitality industry say they’re engaged.
Leisure & Hospitality
How to reach and engage deskless employees in the leisure and hospitality industry
There are unique employee engagement challenges for the leisure and hospitality industry, not least due to the large number of employees working in front-of-house positions or in other ‘deskless’ roles not based in head office. Organisations in this sector must use innovative strategies to ensure their workforce is engaged, motivated, and productive.
Leisure & Hospitality
5 ways to improve employee engagement in the leisure and hospitality industry
Employee engagement is a critical factor in the success of any organisation, including those in the leisure and hospitality industry. And, with more than 80% of employees working outside of an office setting – from food and beverage preparation to cleaning and maintenance – it’s vital such organisations take active steps to improve engagement with all their people.
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