The latest thinking, advice and news
Practical advice, product news and fresh HR thinking from our People Scientists and the wider WorkBuzz team.
Employee Engagement
AI for HR: The Next Industrial Revolution, and the 3 Mistakes Leaders Must Avoid
AI for HR is no longer a future trend; it’s already reshaping how work gets done.
Employee Engagement
Employee listening for deskless workers: how to measure employee engagement
If you have a large population of deskless workers in your business (think retail, hospitality, engineering) you might not think that employee listening is as applicable to them. No desk, no company email address, and often little time to spare in front-line or customer-facing roles means these employees sometimes get overlooked.
Leisure & Hospitality
5 People Strategies Every Leisure & Hospitality HR Leader Needs for 2026
Leisure and hospitality have always been powered by people. But heading into 2026, HR leaders across the sector are facing a perfect storm: rising customer expectations, relentless change, deskless and distributed workforces, and teams already stretched to capacity. While employee wellbeing and engagement remain top priorities, many organisations are struggling to make meaningful progress. In fact, only a third of organisations saw engagement improve last year, while others report stagnation...
Employee Engagement
Engagement Trends from the Global Development Workforce
Coming into 2025, after a year of international elections and ongoing geopolitical and humanitarian crises, international non-governmental organizations (INGOs) are seeing their demands, their workforce and their priorities evolve.
Employee Engagement
How managers can communicate better with a deskless team: five examples
In WorkBuzz’s People Priorities 2026 research , we reported that employees want transparency, clarity, and openness from leaders. They want managers who genuinely understand their roles, the challenges they face, and who listen to their feedback. At the heart of all this is effective internal communication. But when it comes to deskless workers how can you ensure your comms strategy still reaches everyone equally?
Employee Engagement
5 People Strategies Every Retail HR Leader Needs for 2026
Retail has always moved fast. But heading into 2026, the pressure on people teams is reaching a new level.
Employee Engagement
Strategic Workforce Planning in the UK Third Sector
“Building a workforce fit for today and the future is a critical part of the success of every business. Understanding what skills you are going to need, how to build them yourself, or how to buy them in, is an essential role for HR professionals in every sector.” – Peter Reeve, CHRN
Employee Engagement
Why employee engagement benchmarks for deskless workers should matter to CEOs
How many levels of employees span the gap between the CEO and front line workers? In typical organisational structures, there are likely to be five or even six layers between the leader and the company’s customer-facing employees. Given that front line employees are in a position to provide lightning quick feedback on the customer experience, shape the company brand, and carry the company’s reputation daily, it’s critical that CEOs keep the feedback loop between themselves and those on the front
Employee Engagement
You Can’t Lead What You Don’t Understand: Closing the Frontline–Leadership Divide
In a year defined by constant change, heavy workloads and economic uncertainty, one theme cuts through all the data, stories and conversations we’ve had with HR and people leaders: Employees don’t feel understood.
Construction
5 People Strategies for Engineering Workforces Going Into 2026
Engineering organisations are entering 2026 under intense pressure. Productivity targets are rising, skills shortages persist, transformation programmes keep coming, and yet employee engagement is stagnating. For HR and People leaders in engineering, the challenge isn’t knowing what matters — it’s knowing where to focus to drive real impact with limited capacity.
Employee Engagement
Turning AI Experiments into Best Practice: How to Scale What’s Working
Why HR must turn everyday AI experimentation into enterprise-wide impact
Employee Engagement
Driving a Sense of Belonging in Not-for-Profit Organisations
‘Belonging’ is far from a new concept in our workplaces - it has even joined the ranks of Diversity, Equity/Equality and Inclusion in the acronym DEIB. But, although we all want to feel it, a sense of belonging can be seen as a vague and unhelpful goal for organisations to shoot for.
Construction
The Year of the HR Reset - 2026
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Employee Engagement
Listening Smarter: AI in Employee Feedback for the Not-for-Profit Sector
In a world where technology is evolving at speed, artificial intelligence (AI) is no longer a futuristic concept—it’s a practical tool already reshaping how organisations listen to their people.
Employee Engagement
AI as HR’s New Superpower: How Technology Is Rewriting the Rules of Employee Listening
Employee listening has never mattered more — yet for many HR teams, it has never felt harder to deliver.
Employee Engagement
The Balance Equation: Why Fairness Is the Foundation of Engagement
“If we’re asking people to do more, we must give more back — in tools, flexibility, or appreciation.”
Employee Engagement
AI, Alignment and the Human Connection: How HR Can Shape the Future of Work
In just two years, the conversation around AI in the workplace has moved from curiosity to critical capability. As Steve Frost, Founder and CEO of WorkBuzz, observes:
Employee Engagement
Your Obsession With Benchmarking May Be Your Biggest Blocker in Employee Engagement
🕵️ The Benchmark Trap
Employee Engagement
How Priory Cut Staff Turnover by 50% and Saved £4.6 Million Through Employee Engagement and Listening
In a recent Healthcare Masterclass , Jayne Stutt , Chief People Officer at Priory , shared how the organisation transformed its approach to employee engagement, retention, and well-being over four years. With more than 280 services across the UK and a workforce of over 15,000 , Priory’s experience offers powerful lessons for leaders striving to create cultures of trust, inclusion, and sustainable success.
Employee Engagement
Beyond Badges: Why Authentic Listening Builds Cultures That Win
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Employee Engagement
WorkBuzz Report Exposes: Business Leaders’ Lack of HR Backing is Deepening Engagement and Wellbeing Crisis
WorkBuzz today released its Future of Work Report 2026, revealing that a lack of investment and confidence in HR is worsening the UK’s employee engagement and wellbeing crisis.
Employee Engagement
WorkBuzz’s Future of Work Report Reveals: HR Burnout Rising, Employee Engagement Declining, and AI Still Untapped
WorkBuzz today released its Future of Work Report 2026, revealing that HR professionals are experiencing a wellbeing crisis, employee engagement has nosedived, and AI adoption in HR remains untapped.
Employee Engagement
Elevating Employee Engagement in Social Housing: Insights from Industry Practitioners
In September 2025, the Housing Association Masterclass brought together leading voices from across the social housing sector to explore how organisations can strengthen culture, boost engagement, and turn employee feedback into meaningful change.
Employee Engagement
Introducing Perspectives: Your Culture, In Their Words
We’re excited to launch Perspectives , a new AI-powered feature that helps you understand what your people are really saying, so you can take action that matters.
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