Are We Really Changing the World of Work, For the Better?
For decades, organisations have invested heavily in engagement surveys, culture initiatives and employee value propositions. We measure sentiment, benchmark scores and publish dashboards filled with data points. But there’s an uncomfortable question we don’t ask often enough:
Leisure & Hospitality
Service Starts with People: Why Engagement Is Hospitality’s Hidden Differentiator
The leisure and hospitality industry has always been powered by people. From frontline teams delivering guest experiences to managers juggling rota gaps, wellbeing, and performance, service quality lives or dies with employee engagement.
Employee Engagement
The Manager Effect: Turning Retail Managers into Engagement Champions
Retail has always been powered by people. But in today’s environment of rising customer expectations, labour shortages, and relentless performance pressure, one role matters more than ever: the manager .
Employee Engagement
How AI helps HR listen to deskless workers
Deskless workers make up the majority of the global workforce (comprising over 80%), yet they’re often the hardest group to reach, hear, and support. In sectors such as retail, hospitality, logistics, healthcare, and construction, employees don’t sit at desks, they don’t have regular email access and they often work across shifts or in distributed locations.
Construction
From Blueprints to Belonging: Why Innovation in Engineering Starts with Engagement
Innovation has always been the lifeblood of engineering. From complex infrastructure projects to cutting-edge manufacturing and energy solutions, progress depends on people solving hard problems under pressure. But in 2026, many engineering organisations are discovering an uncomfortable truth: innovation doesn’t stall because of a lack of technical capability — it stalls when engagement slips.
Employee Engagement
AI for HR: The Next Industrial Revolution, and the 3 Mistakes Leaders Must Avoid
AI for HR is no longer a future trend; it’s already reshaping how work gets done.
Employee Engagement
Employee listening for deskless workers: how to measure employee engagement
If you have a large population of deskless workers in your business (think retail, hospitality, engineering) you might not think that employee listening is as applicable to them. No desk, no company email address, and often little time to spare in front-line or customer-facing roles means these employees sometimes get overlooked.
Leisure & Hospitality
5 People Strategies Every Leisure & Hospitality HR Leader Needs for 2026
Leisure and hospitality have always been powered by people. But heading into 2026, HR leaders across the sector are facing a perfect storm: rising customer expectations, relentless change, deskless and distributed workforces, and teams already stretched to capacity. While employee wellbeing and engagement remain top priorities, many organisations are struggling to make meaningful progress. In fact, only a third of organisations saw engagement improve last year, while others report stagnation...
Employee Engagement
Engagement Trends from the Global Development Workforce
Coming into 2025, after a year of international elections and ongoing geopolitical and humanitarian crises, international non-governmental organizations (INGOs) are seeing their demands, their workforce and their priorities evolve.
Employee Engagement
How managers can communicate better with a deskless team: five examples
In WorkBuzz’s People Priorities 2026 research , we reported that employees want transparency, clarity, and openness from leaders. They want managers who genuinely understand their roles, the challenges they face, and who listen to their feedback. At the heart of all this is effective internal communication. But when it comes to deskless workers how can you ensure your comms strategy still reaches everyone equally?
From Scores to Stories: Why Behaviour-Based Questions Are the Future of Employee Surveys
For years, employee engagement surveys have been the barometer of workplace health. We’ve asked how motivated people feel, how proud they are to work for their organisation, and whether they’d recommend it to a friend. The results get translated into engagement scores, benchmarks and heat maps — all wrapped up in colourful dashboards.
Employee Engagement
5 People Strategies Every Retail HR Leader Needs for 2026
Retail has always moved fast. But heading into 2026, the pressure on people teams is reaching a new level.
Employee Engagement
Strategic Workforce Planning in the UK Third Sector
“Building a workforce fit for today and the future is a critical part of the success of every business. Understanding what skills you are going to need, how to build them yourself, or how to buy them in, is an essential role for HR professionals in every sector.” – Peter Reeve, CHRN
Employee Engagement
Why employee engagement benchmarks for deskless workers should matter to CEOs
How many levels of employees span the gap between the CEO and front line workers? In typical organisational structures, there are likely to be five or even six layers between the leader and the company’s customer-facing employees. Given that front line employees are in a position to provide lightning quick feedback on the customer experience, shape the company brand, and carry the company’s reputation daily, it’s critical that CEOs keep the feedback loop between themselves and those on the front
Employee Engagement
You Can’t Lead What You Don’t Understand: Closing the Frontline–Leadership Divide
In a year defined by constant change, heavy workloads and economic uncertainty, one theme cuts through all the data, stories and conversations we’ve had with HR and people leaders: Employees don’t feel understood.
Construction
5 People Strategies for Engineering Workforces Going Into 2026
Engineering organisations are entering 2026 under intense pressure. Productivity targets are rising, skills shortages persist, transformation programmes keep coming, and yet employee engagement is stagnating. For HR and People leaders in engineering, the challenge isn’t knowing what matters — it’s knowing where to focus to drive real impact with limited capacity.
Employee Engagement
Turning AI Experiments into Best Practice: How to Scale What’s Working
Why HR must turn everyday AI experimentation into enterprise-wide impact
5 Ways AI Can Save HR from Burnout
HR teams are exhausted — and the data proves it.
Wellbeing
Unpacking burnout in mission-driven organisations
The wildfire is over, great news, problem solved. No, it just ran out of trees.
Health & Social Care
Guest blog: Neil Taylor on values-based leadership in social care
If you look after your staff, they will look after the people you support. Having learnt this from a fantastic boss, I have subscribed to this simple formula as a leader in social care for the past twenty years.
AI
Leadership and listening through change
The world continues to rapidly change and evolve. Between technological advances and economic or geopolitical contexts, there are plenty of headwinds for us to navigate organizationally as well as individually.
Employee Engagement
Driving a Sense of Belonging in Not-for-Profit Organisations
‘Belonging’ is far from a new concept in our workplaces - it has even joined the ranks of Diversity, Equity/Equality and Inclusion in the acronym DEIB. But, although we all want to feel it, a sense of belonging can be seen as a vague and unhelpful goal for organisations to shoot for.
Construction
The Year of the HR Reset - 2026
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Employee Engagement
Listening Smarter: AI in Employee Feedback for the Not-for-Profit Sector
In a world where technology is evolving at speed, artificial intelligence (AI) is no longer a futuristic concept—it’s a practical tool already reshaping how organisations listen to their people.
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