Employee Engagement
Resuming your employee listening after a period of change in Non-Profit Organisations
After a period of disruption, resuming employee listening can feel daunting. Discover practical steps for People and Culture teams to restart engagement surveys — starting small, opening a dialogue, and rebuilding trust with staff.
Employee Engagement
What You Lose When You Can't See Your Own Business
Run a single site, and you know things without asking. You walk the floor. You catch the sigh after a tough shift, the joke that tells you morale's fine, the sideways glance when a new process isn't landing. You don't need a survey to tell you what's going on, you're standing in it.
Employee Engagement
We're collecting more employee data than ever - so why aren't we listening better?
“We’ve become very good at collecting signals: surveys, sentiment scores, dashboards, and data, but perhaps less good at understanding what people are trying to tell us.”
Employee Engagement
In the era of transparency, leadership visibility is a must
Leadership visibility consistently ranks in the top three employee engagement issues across organisations of every size and sector that we work with. In fact, only 51% of UK employees feel their leaders demonstrate empathy and 77% want more visibility and better communication from their leaders, according to WorkBuzz research.
Employee Engagement
Don’t just measure engagement, start creating it
Wouldn't it be radical to cut straight to the action? To just do the things that employees tell you would make their day-to-day job easier, enable them to collaborate better, or make work more fulfilling - and then check that doing those things is boosting engagement?
Employee Engagement
What does the frontline know that your boardroom doesn't?
Has leadership ever been more challenging? So many people, so many places, so many conversations running simultaneously across workforces that span multiple sites, roles, and generations. In complex frontline and multi-site organisations it’s simply not possible to walk the floor at scale and as a result, employees are increasingly feeling disconnected from, and under-valued by, the company’s leaders.
Employee Engagement
Why Employee Surveys Fail (And How to Fix Them)
Employee engagement surveys are everywhere.
Employee Engagement
The echo chamber effect: when leadership commitment doesn’t land
On the surface it looks like employee listening should be going well: the leadership team is committed, the strategy is clear, the right infrastructure is in place and engagement metrics are reviewed regularly. But employee perception tells a different story and employees remain sceptical that feedback leads to meaningful change even though leaders genuinely care about employee engagement.
Employee Engagement
The Hidden Cost of Cutting Corners: Why Short-Term Savings Can Damage Employee Engagement
When budgets tighten, the instinct is predictable.
Employee Engagement
The ROI of Employee Listening: Why “Doing It In-House” Might Be Costing You More Than You Think
For years, employee surveys were seen as an HR hygiene factor. A once-a-year pulse check. A temperature read. A compliance exercise.
Employee Engagement
The hero manager problem: when engagement depends on personality
Every organisation is fortunate to have them 😊 The managers who genuinely care, who seek feedback, who hold team conversations, who act quickly on issues, who create high engagement despite pressure. But not all your managers have this level of capability and this is an area where employee listening can fall into another of the common traps we see – the hero manager problem.
Employee Engagement
The performative listening trap: when good intentions aren’t enough
Of course all employee listening projects are built on the best of intentions. But not all of them deliver the value that’s been promised – over time participation falls and trust in the initiative is lost. Sound familiar? In this post we’re going to look at one of the most common traps we see organisations fall into when it comes to employee engagement – the performative listening trap.
Employee Engagement
The false start: when employee enthusiasm outruns leadership commitment
Sometimes the energy is there 🥳 Employees are participating enthusiastically in employee engagement surveys, managers are holding conversations, action is happening locally and trust in the listening process feels strong 💪 . It looks like momentum is building and it’s a win for HR. But, if there are no solid foundations to this enthusiasm then you might fall into another of the common employee listening traps- the false start.
Employee Engagement
The capability ceiling: when manager skill becomes the bottleneck
Sometimes the problem with employee listening isn’t what you’d expect.
Employee Engagement
If Employee Engagement Isn’t Improving, Start Here
The majority of organisations do some kind of employee listening, but far fewer get the full benefit of it. In a typical organisation, employee surveys are sent out, dashboards are reviewed, engagement appears on the board agenda – and drops off again! Leaving HR leaders still feel that something isn’t quite landing.
Employee Engagement
What are the differences between how employees and volunteers feel about your organisation?
There are different motivations at play for employees and volunteers in their relationships with the not-for-profit organisation they work for.
Leisure & Hospitality
Service Starts with People: Why Engagement Is Hospitality’s Hidden Differentiator
The leisure and hospitality industry has always been powered by people. From frontline teams delivering guest experiences to managers juggling rota gaps, wellbeing, and performance, service quality lives or dies with employee engagement.
Employee Engagement
The Manager Effect: Turning Retail Managers into Engagement Champions
Retail has always been powered by people. But in today’s environment of rising customer expectations, labour shortages, and relentless performance pressure, one role matters more than ever: the manager .
Employee Engagement
How AI helps HR listen to deskless workers
Deskless workers make up the majority of the global workforce (comprising over 80%), yet they’re often the hardest group to reach, hear, and support. In sectors such as retail, hospitality, logistics, healthcare, and construction, employees don’t sit at desks, they don’t have regular email access and they often work across shifts or in distributed locations.
Construction
From Blueprints to Belonging: Why Innovation in Engineering Starts with Engagement
Innovation has always been the lifeblood of engineering. From complex infrastructure projects to cutting-edge manufacturing and energy solutions, progress depends on people solving hard problems under pressure. But in 2026, many engineering organisations are discovering an uncomfortable truth: innovation doesn’t stall because of a lack of technical capability — it stalls when engagement slips.
Employee Engagement
AI for HR: The Next Industrial Revolution, and the 3 Mistakes Leaders Must Avoid
AI for HR is no longer a future trend; it’s already reshaping how work gets done.
Employee Engagement
Employee listening for deskless workers: how to measure employee engagement
If you have a large population of deskless workers in your business (think retail, hospitality, engineering) you might not think that employee listening is as applicable to them. No desk, no company email address, and often little time to spare in front-line or customer-facing roles means these employees sometimes get overlooked.
Leisure & Hospitality
5 People Strategies Every Leisure & Hospitality HR Leader Needs for 2026
Leisure and hospitality have always been powered by people. But heading into 2026, HR leaders across the sector are facing a perfect storm: rising customer expectations, relentless change, deskless and distributed workforces, and teams already stretched to capacity. While employee wellbeing and engagement remain top priorities, many organisations are struggling to make meaningful progress. In fact, only a third of organisations saw engagement improve last year, while others report stagnation...
Employee Engagement
Engagement Trends from the Global Development Workforce
Coming into 2025, after a year of international elections and ongoing geopolitical and humanitarian crises, international non-governmental organizations (INGOs) are seeing their demands, their workforce and their priorities evolve.
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